Travel rules

Give others space

• When boarding and alighting (alighting comes before boarding).
• Clear a seat for disabled, elderly or pregnant travellers and small children.
• Place luggage under a seat or in the rack.
• Is the bus or train full? If so, walk through so everyone can hold on.

Feet on the floor

• Even though your shoes are so clean.

Keep it tidy

• Every bus has a rubbish bin. Some buses even allow you to separate waste!

Eat well outside the door

• Feel free to drink water while travelling.
• Eating or drinking (other than water) is not allowed. The (strong) odours, stains and mess cause inconvenience to other travellers.
• Smoking is not allowed, including electronic smoking.

Give others some peace and quiet

• Limit the volume of music and (telephone) conversations.

Respect others

• Everyone wants the same as you: to get from A to B safely and pleasantly.
• Is there a problem? Feel free to ask a staff member for help.

Get to the bus stop on time

• Be at the bus stop five minutes ahead of time.
• The bus driver does his best to drive on time, but sometimes the bus may arrive a little earlier or later than the scheduled time.

Help avoid delays

• At the bus stop, raise your hand to stop the bus.
• When getting on and off, keep your ticket or bank card handy.
• Press the stop button in time when you want to get off.
• Want to cross over after getting off? Then walk behind the bus. This allows the bus to move on quickly.

For safety

• Put buggy, pram or walker on the brake in the wheelchair space. Is there no room there? Then fold the buggy.
• Put small children on a chair, in the secured buggy or pram, or take them on your lap. Make sure older children hold on.
• Keep your dog on a leash; sitting or lying down is safest for the dog.
• Do not wear rollerblades or skates.
• Let the driver concentrate on the traffic while driving. At the stop, you can ask questions.
• Stay calm in case of emergencies. Warn a staff member and follow their instructions, or call the police via 112.

Ticket and fines

• To travel, you need a valid ticket. Some tickets, such as a personal public transport chip card with a season ticket, must also be in your name. When in doubt, our staff member may therefore ask for your identification.
• If you cannot show a valid ticket (and possibly identification), you risk a fine. Instead of an expensive fine, you can buy an exit ticket. This costs €35 and must be paid on the spot by PIN.
• Please note: if you buy an exit ticket, you cannot object. Are you convinced that the fine is unjustified? Then it is better to accept the fine and then lodge an objection later.
• Have you received a fine and want to file an objection? Then see this page for more information.

General Terms and Conditions of Public Transport