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  • Everything about our routes
  • All our travel information
    • Plan your trip

      You can get all up-to-date travel information in various ways.

    • Transdev app

      The Transdev app is always evolving. New features are being added all the time. For example, we will soon link the app to the new OVpay service. Then you can easily plan and pay for your trip. So be sure to check back from time to time to see what features have been added!

    • Checking in and out

      Always remember to check in and out! Even if you have a subscription.

    • People with disabilities

      Are you dependent on a wheelchair, visually impaired or blind or do you have a companion? View the options.

    • In the bus

      What can you take with you, what facilities do we offer and what rules apply on the bus?

  • Everything about tickets
    • Subscriptions

      There are different types of subscriptions for those who travel regularly. Which one is right for you?

    • Individual tickets

      In addition to travelling with an OV-chipkaart, you can also buy an individual ticket for the bus.

    • Credit

      Do you want to travel on credit with your OV-chipkaart? Read more about the costs or buy credit online.

    • Offers

      Read more about offers for events, special days or another promotions.

    • OVpay

      You can check in and out with your contactless debit card, credit card or with the payment app on your mobile phone.

  • Everything about customer service
    • Frequently asked questions

      Having difficulties? Look at our frequently asked questions.

    • Lost and found

      Lost something in one of our buses? We will gladly try to help you find your property again.

    • Refund

      Trip cancelled? Forget to check out? Something else happen? See if you are entitled to a refund.

    • Contact

      You can call us, email us or send us a message on social media.

    • Complaints

      Do you have a complaint about our services? We will gladly assist you.

Terms and conditions

Terms and conditions

On this webpage you will find all the terms and conditions of Transdev, Connexxion and related brands. At the moment most documents are in Dutch. 

General terms and conditions

Our services are applicable to:

Product terms and conditions e-tickets

Product terms and conditions subscriptions

Download the product conditions of our free travel subscriptions and discount cards (in PDF):

General order conditions

Download the general order conditions (PDF) of public transport subscriptions in our webshop:

Terms and coniditions OV-chipkaart

For the general terms and conditions of the OV-chipkaart, please visit www.ov-chipkaart.nl.

Terms and conditions OVpay

Download the terms and conditions (PDF) of OVpay, checking in and out with your debit card:

Terms and conditions Sentire

Sentire was developed for visually impaired travellers. This travel subscription is a national agreement between local governments and regional carriers (verenigd in het Regionaal Openbaar Vervoer Beraad, ROVB). Download the general terms and conditions (PDF):

Contact

Do you have any questions or comments for us after reading these terms and conditions? Please contact our customer service.

Brands

The terms and conditions apply to the services of:

Transdev app

Read the terms and conditions of the Transdev app.

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