FAQ's
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We would like to help you plan your trip or find up-to-date travel information. Use the various search tools we have developed on the website or download the Transdev app:
- Travel planner
- Timetable finder
- Bus stop information and current departure times and transfer possibilities
- Disruptions and diversions
- Transdev app
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Yes, you can, but we do not recommend it. Digital payment cards are regularly replaced by your bank to prevent fraud. You will not be aware of this, because your bank will not notify you when your digital payment card is replaced. You will no longer be able to see the journeys you have made with your new payment card in your journey overview. After each replacement, you will need to add Transdev Voordeel to your new digital payment card again. You will then start building up your discount again from scratch.
Do you want to be sure that you always travel with Transdev Voordeel? Then add Transdev Voordeel to your physical payment card. Do you really want to check in and out with your digital payment card? Then check regularly whether the discount is still being calculated. You can see this in your travel expenses. -
The bus driver tries to stick to the schedule, but sometimes the bus might arrive a bit earlier or later than planned. It’s a good idea to be at the bus stop five minutes in advance.
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On the Credit webpage, we explain how travelling works on credit and what the costs are.
> Read more about travelling on credit in Dutch -
It is no longer possible to pay with cash in any of our buses. We do this in order to increase the social safety for our employees and our passengers. In addition, the new forms of payment (such as debit cards) are faster and more efficient.
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Yes, you can buy a ticket at one of the points of sale off the bus or buy a mobile ticket with your smartphone (find a selling point here).
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See the In de bus webpage for a detailed explanation of what you can take on board the train.
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All objects that we or fellow passengers find are placed on our websites via iLost. Take a look at the page: Lost and found.