FAQ's
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On the Credit webpage, we explain how travelling works on credit and what the costs are.
> Read more about travelling on credit in Dutch -
We give an overview - per travel area - of which tickets are available on Tickets/Individual tickets.
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We use different cash registers in different transport areas. In one area you get a bus ticket and in the other you get a printed receipt that serves as a ticket.
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You can lodge an objection to a fine, as long as you did not purchase a rituitrijkaart.
> Read more about fines, rituitrijkaarten the objection procedure -
- Check the start date of your subscription in your order confirmation (email).
- Check the area of validity. If you are travelling outside the travel area, the subscription is not valid and credit will be debited. If you do not have sufficient credity on your OV-chipkaart, you will not be able to check in.
- Are you sure the travel area and the start date are correct and the product is not working? Please contact our customer service.
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It is no longer possible to pay with cash in any of our buses. We do this in order to increase the social safety for our employees and our passengers. In addition, the new forms of payment (such as debit cards) are faster and more efficient.
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Yes, you can buy a ticket at one of the points of sale off the bus or buy a mobile ticket with your smartphone (find a selling point here).
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In our buses we accept the following means of payment:
- Dutch and foreign bank cards affiliated with Maestro
- Visa credit card
- MasterCard credit card
- American Express credit card
- V-Pay
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If your personal OV-chipkaart is broken or lost, you can apply for a replacement OV-chipkaart. Please note: do not apply for a new OV-chipkaart. If there is a subscription on your OV-chipkaart, you can apply for a temporary subscription.
If your anonymous OV-chipkaart is broken or lost, you can request a credit refund and buy a new OV-chipkaart. -
You can apply for a replacement card using your OV-chipkaart account. This way, your subscription will be put on your replacement card. Please note: do not apply for a new card, but for a replacement card.
> Read more about replacing an OV-chipkaart on OV-chipkaart.nl -
Then you won't have a valid ticket and you'll have to buy a new ticket.
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E-tickets are tickets that you buy online through our website and receive by email.
M-tickets are tickets that you can buy and use via an app on your mobile.
> Read more about e-tickets in Dutch
> Read more about m-tickets in Dutch