FAQ's

• How can I renew my monthly or annual subscription?
  Most passengers with a free travel, annual subscription automatically receive - about a month before the subscription expires - an email reminding them to purchase a new annual subscription. This depends on the product terms and conditions.
  
  Passengers with a free travel monthly subscription or a discount card will not be notified.
  
  Do you want to renew your subscription? Then buy your subscription in the webshop in advance. Make sure you set the start date correctly.
• Can I also add Transdev Voordeel to my digital payment card?

  Yes, you can, but we do not recommend it. Digital payment cards are regularly replaced by your bank to prevent fraud. You will not be aware of this, because your bank will not notify you when your digital payment card is replaced. You will no longer be able to see the journeys you have made with your new payment card in your journey overview. After each replacement, you will need to add Transdev Voordeel to your new digital payment card again. You will then start building up your discount again from scratch.  
  
  Do you want to be sure that you always travel with Transdev Voordeel? Then add Transdev Voordeel to your physical payment card. Do you really want to check in and out with your digital payment card? Then check regularly whether the discount is still being calculated. You can see this in your travel expenses.  

• I put the product on my OV-chipkaart, but it doesn't work. What should I do?
  1. Check the start date of your subscription in your order confirmation (email). 
  2. Check the area of validity. If you are travelling outside the travel area, the subscription is not valid and credit will be debited. If you do not have sufficient credity on your OV-chipkaart, you will not be able to check in.
  3. Are you sure the travel area and the start date are correct and the product is not working? Please contact our customer service.
• I tried to put a product on my OV-chipkaart, but it didn't work. What should I do?
  1. Try again after at least 30 minutes. Our system sometimes needs time to reset.
  2. If necessary, try it at another pick-up point. Again, leave 30 minutes between attempts.
  3. Is it still not working? Please contact our customer service.
• I want an OV-verklaring (public transport statement). How do I apply for it?
  We no longer send the declaration to customers, but pass the details of free travel annual subscriptions directly to the Tax and Customs Administration. Monthly subscription can request a declaration on OV-chipkaart.nl.
  
  > Read more about the OV-verklaring
• I want to cancel my subscription, is that possible?
  You can cancel your (discount) subscription at any time. You can do this by filling in an online form. In some cases, you have the right to get (part of) your purchase price back. Read more about terminating your subscription and then fill in the form.