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  • Everything about our routes
  • All our travel information
    • Travel planner

      Easily plan your route from A to B with the Transdev app of with the travel planner.

    • @Transdev app

      The @Transdev app makes your public transport journey as easy as possible.

    • On route

      We try to provide our passengers with as much important travel information as possible.

    • People with disabilities

      Are you dependent on a wheelchair, visually impaired or blind or do you have a companion? View the options.

    • In the bus

      What can you take with you, what facilities do we offer and what rules apply on the bus?

  • Everything about tickets
    • Subscriptions

      There are different types of subscriptions for regular travelers. Which one is most suitable for you?

    • Individual tickets

      Individual tickets are available through the webshop, the Transdev app, or on the bus.

    • OV-chipkaart

      With this card, you pay for all forms of public transportation in the Netherlands: bus, train, tram, or metro.

    • OVpay

      You can check in and out with your contactless debit card, credit card or with the payment app on your mobile phone.

    • Offers

      Read more about offers for events, special days or another promotions.

  • Everything about customer service
    • Frequently asked questions

      Having difficulties? Look at our frequently asked questions.

    • Lost and found

      Lost something in one of our buses? We will gladly try to help you find your property again.

    • Refund

      Trip cancelled? Forget to check out? Something else happen? See if you are entitled to a refund.

    • Contact

      You can call us, email us or send us a message on social media.

    • Complaints

      Do you have a complaint about our services? We will gladly assist you.

Customer service

Customer service
Refund

Refund

Did you forget to check out? Was credit debited even though you have a subscription? Was your trip cancelled? Or do you want to stop a subscription? Depending on the area where you travelled, you may be entitled to a refund.
Read more about the five options for asking for a refund via the five tabs below.

Forgotten to check out or checked in or out incorrectly

Forgot to check out? Did you check in or out incorrectly between different carriers? Then apply for a refund at uitcheckgemist.nl.
Go to uitcheckgemist.nl

When travelling on account

Do you have a NS business card? Or NSflex? Then apply for a refund via the NS website.
Go to NS.nl

Credit incorrectly debited from your OV-chipkaart?

Was credit debited while you have a free travel subscription? Or was too much credit debited while travelling? Fill in the form below to request a refund.

Refund Form
Op de verwerking van de persoonsgegevens is het privacystatement van toepassing.

Incorrect debit card transaction in de bus

Did you buy a ticket on the bus and was there too much money debited from your account? Fill in the form 'money back in case of an incorrect debit card transaction'.
Go to form: refund in case of an incorrect debit card transaction

Trip failure, delays and other inconveniences

In some cases of inconvenience during the trip, we may give you a refund. As we work with our commissioners - municipalities and provinces - to determine what the compensation rules are, these differ per travel area.

First read the compensation rules in your travel area

Travel areas

Wondering in which travel area you travel?
Go to overview travel areas

Request a refund

Do you think you're entitled to a refund? Then fill in the refund form.
Go to form: refund in case of inconvenience

Terminate subscription

Do you want to end a subscription? All subscriptions can be terminated before the end of the reflection period. When the reflection period is over, you can get an refund when you end an annual free travel subscription.
Go to overview product terms and conditions

Reflection period

Purchased the wrong subscription or changed your mind? You will receive 100% of the purchase price back if you terminate your chosen subscription no later than the second day of validity of the subscription.

Examples
  • Bought product on 25 March with a starting date of 4 April? Then you have until 5 April 23.59 to terminate your subscription.
  • Bought product on 8 December with a starting date of 8 December? Then you have until 9 december 23.59 to terminate your subscription.

After reflection period

Has the period for reflection referred to above expired? In that case, you can get a refund for all annual free travel subscriptions, if you terminate your subscription.

Examples of refund for free travel annual subscription with starting date 1 January:
  • terminate 31 January: 90% refund min € 5,- administration fee
    You used 1 of the 10 months you paid.
  • terminate 31 May: 50% refund min € 5,- administration fee
    You used 5 of the 10 months you paid.
  • terminate 31 Oktober: no refund
    You used the 10 months you paid. The last two months are 'gifts' in annual subscriptions.
For monthly subscriptions and discount cards, you will not get a refund when you terminate after the reflection period.

How do you end your subscription?

Fill out the 'Terminate subscription' form to end your subscription. The time of sending is the time of request.
Go to form: terminate subscription
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