Frequently asked questions

We would like to help you plan your trip or find up-to-date travel information. Use the various search tools we have developed on the website or download the Transdev app:

• Travel planner 
• Timetable finder
• Bus stop information and current departure times and transfer possibilities 
• Disruptions and diversions
• Transdev app

How do these search engines work actually? Read more about how our search engines work.

The bus driver tries to stick to the schedule, but sometimes the bus might arrive a bit earlier or later than planned. It’s a good idea to be at the bus stop five minutes in advance.

On the Credit webpage, we explain how travelling works on credit and what the costs are.

> Read more about travelling on credit in Dutch

It is no longer possible to pay with cash in any of our buses. We do this in order to increase the social safety for our employees and our passengers. In addition, the new forms of payment (such as debit cards) are faster and more efficient.
 

Yes, you can buy a ticket at one of the points of sale off the bus or buy a mobile ticket with your smartphone (find a selling point here).

Most passengers with a free travel, annual subscription automatically receive - about a month before the subscription expires - an email reminding them to purchase a new annual subscription. This depends on the product terms and conditions.

Passengers with a free travel monthly subscription or a discount card will not be notified.

Do you want to renew your subscription? Then buy your subscription in the webshop in advance. Make sure you set the start date correctly.

1. Check the start date of your subscription in your order confirmation (email). 
2. Check the area of validity. If you are travelling outside the travel area, the subscription is not valid and credit will be debited. If you do not have sufficient credity on your OV-chipkaart, you will not be able to check in.
3. Are you sure the travel area and the start date are correct and the product is not working? Please contact our customer service.

1. Try again after at least 30 minutes. Our system sometimes needs time to reset.
2. If necessary, try it at another pick-up point. Again, leave 30 minutes between attempts.
3. Is it still not working? Please contact our customer service.

We no longer send the declaration to customers, but pass the details of free travel annual subscriptions directly to the Tax and Customs Administration. Monthly subscription can request a declaration on OV-chipkaart.nl.

> Read more about the OV-verklaring

You can cancel your (discount) subscription at any time. You can do this by filling in an online form. In some cases, you have the right to get (part of) your purchase price back. Read more about terminating your subscription and then fill in the form.

On the Credit webpage, we explain how travelling works on credit and what the costs are.

> Read more about travelling on credit in Dutch

We give an overview - per travel area - of which tickets are available on Tickets/Individual tickets.

We use different cash registers in different transport areas. In one area you get a bus ticket and in the other you get a printed receipt that serves as a ticket.

You can lodge an objection to a fine, as long as you did not purchase a rituitrijkaart.

> Read more about fines, rituitrijkaarten the objection procedure

1. Check the start date of your subscription in your order confirmation (email). 
2. Check the area of validity. If you are travelling outside the travel area, the subscription is not valid and credit will be debited. If you do not have sufficient credity on your OV-chipkaart, you will not be able to check in.
3. Are you sure the travel area and the start date are correct and the product is not working? Please contact our customer service.

We make every effort to make public transportation as accessible as possible for everyone. Therefore, our regular buses are all equipped with a low step and a fold-out shelf for optimal accessibility. The buses also have an adapted area where a wheelchair can stand and be secured. When transporting our passengers, safety is always our first priority. Therefore, please note that not all types of (electric) wheelchairs are allowed on the bus and that different rules apply to our flex-buses and our neighbourhoud buses. 

> Read more about accessibility for people with a mobility impairment

This website partly complies with the legal accessibility requirements (level A). This means that most of the website is suitable for people with a visual impairment. We will continue to work on the further improvement of the site in accordance with the accessibility requirements.

> Read more about accessibility for people with a visual impairment