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  • Everything about our routes
    • My travel area

      Transdev provides bus transport in various transport areas.

    • Bus stops and departure times

      Find the route, the planned departure times of your bus line or at a bus stop.

    • Modes of transport

      In addition to the regular bus lines, there are other modes of transport to get you from A to B.

  • All our travel information
    • Travel planner

      Easily plan your route from A to B with the Transdev app of with the travel planner.

    • @Transdev app

      The @Transdev app makes your public transport journey as easy as possible.

    • On route

      We try to provide our passengers with as much important travel information as possible.

    • People with disabilities

      Are you dependent on a wheelchair, visually impaired or blind or do you have a companion? View the options.

    • In the bus

      What can you take with you, what facilities do we offer and what rules apply on the bus?

  • Everything about tickets
    • Subscriptions

      There are different types of subscriptions for regular travelers. Which one is most suitable for you?

    • Individual tickets

      Individual tickets are available through the webshop, the Transdev app, or on the bus.

    • OV-chipkaart

      With this card, you pay for all forms of public transportation in the Netherlands: bus, train, tram, or metro.

    • OVpay

      You can check in and out with your contactless debit card, credit card or with the payment app on your mobile phone.

    • Offers

      Read more about offers for events, special days or another promotions.

  • Everything about customer service
    • Frequently asked questions

      Having difficulties? Look at our frequently asked questions.

    • Lost and found

      Lost something in one of our buses? We will gladly try to help you find your property again.

    • Refund

      Trip cancelled? Forget to check out? Something else happen? See if you are entitled to a refund.

    • Contact

      You can call us, email us or send us a message on social media.

    • Complaints

      Do you have a complaint about our services? We will gladly assist you.

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Customer service
Frequently asked questions

Frequently asked questions

Consult the most frequently asked questions about our services.

Frequently asked questions about:

  • Routes
  • Webshop (subscriptions and discount cards)

  • Tickets
  • Accessibility

FAQs about travelling

  • We would like to help you plan your trip or find up-to-date travel information. Use the various search tools we have developed on the website or download the Transdev app:
    • Travel planner 
    • Timetable finder
    • Bus stop information and current departure times and transfer possibilities 
    • Disruptions and diversions
    • Transdev app
    How do these search engines work actually? Read more about how our search engines work.
  • The bus driver tries to stick to the schedule, but sometimes the bus might arrive a bit earlier or later than planned. It’s a good idea to be at the bus stop five minutes in advance.
  • On the Credit webpage, we explain how travelling works on credit and what the costs are.

    > Read more about travelling on credit in Dutch
  • It is no longer possible to pay with cash in any of our buses. We do this in order to increase the social safety for our employees and our passengers. In addition, the new forms of payment (such as debit cards) are faster and more efficient.
     
  • Yes, you can buy a ticket at one of the points of sale off the bus or buy a mobile ticket with your smartphone (find a selling point here).
See all

FAQs about our webshop

  • Most passengers with a free travel, annual subscription automatically receive - about a month before the subscription expires - an email reminding them to purchase a new annual subscription. This depends on the product terms and conditions.

    Passengers with a free travel monthly subscription or a discount card will not be notified.

    Do you want to renew your subscription? Then buy your subscription in the webshop in advance. Make sure you set the start date correctly.
    1. Check the start date of your subscription in your order confirmation (email). 
    2. Check the area of validity. If you are travelling outside the travel area, the subscription is not valid and credit will be debited. If you do not have sufficient credity on your OV-chipkaart, you will not be able to check in.
    3. Are you sure the travel area and the start date are correct and the product is not working? Please contact our customer service.
    1. Try again after at least 30 minutes. Our system sometimes needs time to reset.
    2. If necessary, try it at another pick-up point. Again, leave 30 minutes between attempts.
    3. Is it still not working? Please contact our customer service.
  • We no longer send the declaration to customers, but pass the details of free travel annual subscriptions directly to the Tax and Customs Administration. Monthly subscription can request a declaration on OV-chipkaart.nl.

    > Read more about the OV-verklaring
  • You can cancel your (discount) subscription at any time. You can do this by filling in an online form. In some cases, you have the right to get (part of) your purchase price back. Read more about terminating your subscription and then fill in the form.

FAQs about tickets

  • On the Credit webpage, we explain how travelling works on credit and what the costs are.

    > Read more about travelling on credit in Dutch
  • We give an overview - per travel area - of which tickets are available on Tickets/Individual tickets.
  • We use different cash registers in different transport areas. In one area you get a bus ticket and in the other you get a printed receipt that serves as a ticket.
  • You can lodge an objection to a fine, as long as you did not purchase a rituitrijkaart.

    > Read more about fines, rituitrijkaarten the objection procedure
    1. Check the start date of your subscription in your order confirmation (email). 
    2. Check the area of validity. If you are travelling outside the travel area, the subscription is not valid and credit will be debited. If you do not have sufficient credity on your OV-chipkaart, you will not be able to check in.
    3. Are you sure the travel area and the start date are correct and the product is not working? Please contact our customer service.
See all

FAQs about accessibility

  • We make every effort to make public transportation as accessible as possible for everyone. Therefore, our regular buses are all equipped with a low step and a fold-out shelf for optimal accessibility. The buses also have an adapted area where a wheelchair can stand and be secured. When transporting our passengers, safety is always our first priority. Therefore, please note that not all types of (electric) wheelchairs are allowed on the bus and that different rules apply to our flex-buses and our neighbourhoud buses. 

    > Read more about accessibility for people with a mobility impairment
  • This website partly complies with the legal accessibility requirements (level A). This means that most of the website is suitable for people with a visual impairment. We will continue to work on the further improvement of the site in accordance with the accessibility requirements.

    > Read more about accessibility for people with a visual impairment

Contact us

Has your question not been answered? Please contact one of our customer service representatives.

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