Everything about our routes
- My travel area
  Transdev provides bus transport in various transport areas.
- Bus stops and departure times
  Find the route, the planned departure times of your bus line or at a bus stop.
- Modes of transport
  In addition to the regular bus lines, there are other modes of transport to get you from A to B.
All our travel information
- Plan your trip
  You can get all up-to-date travel information in various ways.
- Transdev app
  The Transdev app is always evolving. New features are being added all the time. For example, we will soon link the app to the new OVpay service. Then you can easily plan and pay for your trip. So be sure to check back from time to time to see what features have been added!
- Checking in and out
  Always remember to check in and out! Even if you have a subscription.
- People with disabilities
  Are you dependent on a wheelchair, visually impaired or blind or do you have a companion? View the options.
- In the bus
  What can you take with you, what facilities do we offer and what rules apply on the bus?
Everything about tickets
- Subscriptions
  There are different types of subscriptions for those who travel regularly. Which one is right for you?
- Individual tickets
  In addition to travelling with an OV-chipkaart, you can also buy an individual ticket for the bus.
- Credit
  Do you want to travel on credit with your OV-chipkaart? Read more about the costs or buy credit online.
- Offers
  Read more about offers for events, special days or another promotions.
- OVpay
  You can check in and out with your contactless debit card, credit card or with the payment app on your mobile phone.
Everything about customer service
- Frequently asked questions
  Having difficulties? Look at our frequently asked questions.
- Lost and found
  Lost something in one of our buses? We will gladly try to help you find your property again.
- Refund
  Trip cancelled? Forget to check out? Something else happen? See if you are entitled to a refund.
- Contact
  You can call us, email us or send us a message on social media.
- Complaints
  Do you have a complaint about our services? We will gladly assist you.

Customer service

Complaints

Do you have a complaint about our services? Our customer service will gladly assist you.

Call us! Quick and personal

Please call us if you have a complaint or other comment. We will gladly speak with you about it.

0900 - 266 63 99

Written complaint

You can also submit a complaint in writing.

Go to the complaints form

Complaints procedure

We strive to respond to your complaint as quickly and as carefully as possible. During the processing of your complaint, both sides of the argument will be heard in a confidential manner. The deadline for dealing with a complaint is 15 business days.

Unsatisfied with the resolution of your complaint?

Are you not satisfied with the resolution of your complaint? Then you can lodge your complaint to: